Welcome To Medical Assistant(MA) Training

    Welcome to training! Whether you are a new employee or a returning employee who wants to brush up on their skills, this guide will help you to grow professionally. EmergencyMD is committed to the training of its staff, contemporary in regards to patient care with a lofty goal of a mistake free practice. As we say in healthcare see one, do one and teach one but before that read!! Whether MA is your future career or a stepping stone to the future the foundation and principals taught here will help you to succeed not only at EmergencyMD but in healthcare. Your learning and training process will include videos, written materials, hands on experience and both written and practical exams. Established staff will perform yearly competencies and brush up using the materials contained.

MA Skills Checklist?

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Shift Admin

Clocking In and Out

Upon completion of this video series you will have an understanding of how clock in and out during your shifts.

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Shift Admin

How to Clock in and Clock Out

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Phone Etiquette

Upon completion of this video series you will have an understanding of how to handle incoming and outgoing phone calls. This simple procedure is a lifeline of our business and therefore plays a crucial part in the success of our business.

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Phone Etiquette 101

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Electronic Medical Records Orientation

ECW - e-Clinical Works

Upon completion of this video series you should have a general understanding of our Electronic Medical Record known as e-Clinical Works or “ECW” for short. These videos provide a basic overview of the system ranging from registering patients to the functionality of our Tracker Board. Once complete please proceed to the post test to complete your exam.

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Verifying Insurance

Upon completion of this video series you should have an understanding of how to verify insurance benefits for various carriers. Once complete proceed to the post test.

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Verifying Insurance – Aetna

This video will instruct users on how to properly verify insurance benefits using INSTAMED for patients with Aetna.

Verifying Insurance – United Healthcare

This video will instruct users on how to properly verify insurance benefits using INSTAMED for patients with United Healthcare.

Verifying Insurance – Cigna

This video will instruct users on how to properly verify insurance benefits using INSTAMED for patients with Cigna.

Verifying Insurance – Medicare

This video will instruct users on how to properly verify insurance benefits using INSTAMED for patients with Medicare.

Verifying Insurance – Supplemental

This video will instruct users on how to properly verify insurance benefits using INSTAMED for patients with Supplemental.

Verifying Insurance – Humana

This video will instruct users on how to properly verify insurance benefits using INSTAMED for patients with Humana.

Verifying Insurance – BCBS

This video will instruct users on how to properly verify insurance benefits using MY INSURANCE MANAGER for patients with BCBS.

Verifying Insurance – BCBS Choice

This video will instruct users on how to properly verify insurance benefits using MY INSURANCE MANAGER for patients with BCBS Blue Choice.

Verifying Insurance – BCBS State

This video will instruct users on how to properly verify insurance benefits using MY INSURANCE MANAGER for patients with Medicaid.

Verifying Insurance – BCBS Federal

This video will instruct users on how to properly verify insurance benefits using MY INSURANCE MANAGER for patients with BCBS Federal.

Verifying Insurance – Medicaid

This video will instruct users on how to properly verify insurance benefits using the MEDICAID PORTAL for patients with Medicaid.

Verifying Balances – Doctors Info

This video will instruct users on how to properly check patient balances using the Doctors Info Application.

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Vitals

Upon completion of this video series you should have an understanding of how to take vital signs. Once complete proceed to the post test.

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Learinign to Take Vital Signs \

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart
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DME (Durable Medical Equipment) Documentation

Upon completion of this video series you will have an understanding of how to properly document the exchange of our medical equipment.

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DME (Durable Medical Equipment) Documentation

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EKG and Spirometry Skills

Upon completion of this video series you should have an understanding of how to perform and EKG and spirometry test. Once complete proceed to the post test.

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Spirometry Basics

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ECG – Lead Placement

Location of EKG 12 Lead Placement

  • RA: Placed on the right arm or right below the right clavicle
  • LA: Placed on the left arm or right below the left clavicle
  • RL: Placed on the right leg or upper right quadrant
  • LL: Placed on the left leg or upper left quadrant
  • V1: Placed in the fourth intercostal space to the right of the sternum
  • V2: Placed in the fourth intercostal space to the left of the sternum
  • V3: Placed directly between leads V2 and V4
  • V4: Placed in the fifth intercostal space in the mid-clavicular line
  • V5:  Placed level with V4 at the left anterior mid-axillary line
  • V6: Placed level with V5 at the mid-axillary line

Spirometry – MiniSpir

This video will instruct users on how to propery verify insurance benefits using Instamed for patients with United.

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Incentive Spirometry Skills

Upon completion of this video series you should have an understanding of how to perform and EKG and spirometry test. Once complete proceed to the post test.

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Incentive Spirometry (IS)- Teaching

Teaching IS to Patients

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart
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Starting an IV

Upon completion of this video series you should have an understanding of how to setup and start an IV. Once complete proceed to the post test.

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Learinign to Start an IV

Starting an IV

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart

Learinign to Start an IV

Starting an IV

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart

Learinign to Start an IV

Starting an IV

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart
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Injections

Upon completion of this video series you should have an understanding of how to give SQ/IM injections. Once complete proceed to the post test.

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Learinign to Start an IV

Starting an IV

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart

Learinign to Start an IV

Starting an IV

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart

Learinign to Start an IV

Starting an IV

  • Slow steady Inhalation:
  • Multiple Reptitions per hour
  • Document Teaching in the Chart
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Medical Coding

E & M University

Upon completion of this video series you should have an understanding of evaluation and management coding.  Practicing health care providers in the United States must use E/M coding to be reimbursed by insurances for patient encounters.

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Medical Coding: Part 1

E & M University

Medical Coding: Part 2

E & M University

Medical Coding: Part 3

E & M University

Medical Coding: Part 4

E & M University

Medical Coding: Part 5

E & M University

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Provider Documentation

E & M University

Upon completion of this video series you will be more familiar with how to chart in our EMR. You will be able to properly document using templates.

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Provider Video 1:  Introduction to Progress Notes

e-Clinical Works

Medical Coding: Part 2

E & M University

Provider Video 2: Documenting Using Templates

e-Clinical Works